Returns explained, and the money Amazon still owes you
SellerPilot shows the return rate of every product with Amazon's return reasons in plain words, refunds still pending, and units lost or damaged in Amazon's warehouses that have not been reimbursed yet, with their estimated value and what to claim, next to the reimbursements Amazon already paid.
Return rates with Amazon's reasons, refunds still pending, and units Amazon lost or damaged and still owes you.
- Units lost or damaged at Amazon and not yet reimbursed
- Estimated value of unreimbursed units
- Return rate per product with Amazon's reasons
- Paid reimbursements listed
How it works
Amazon's reports load
Returns, reimbursements and the inventory ledger come from Amazon's reports through the Selling Partner API.
Lost and damaged units are matched
Units Amazon marked lost or damaged are matched against the reimbursements it paid.
What is still owed shows up
Units not yet reimbursed, with their estimated value and what to claim, appear in the morning alert as money owed by Amazon.
Returns are explained
Return rate per product with Amazon's reasons in plain words; high-return products are flagged with advice.
You file the claim
You open the case in Seller Central with the details SellerPilot lists.
Money still owed
Amazon's inventory ledger shows 6 units of a $22 product marked damaged in a fulfilment centre last month and 3 units lost, with 3 reimbursements paid.
SellerPilot matches them and lists 6 damaged units not yet reimbursed, worth about $132 at your cost, with the dates and the details to open a case in Seller Central.
The same morning it flags a product whose return rate went from 4% to 11%, with "not as described" as the top reason: a hint that the listing and the product disagree.
Illustrative numbers, not a customer result.
Why reimbursements slip through
Amazon reimburses many lost units automatically, but not every case: damaged units, inbound shipments that arrive short and returns that were refunded but never came back often need a claim. The windows to claim are short (often 60 days, and Amazon changes them), so a unit noticed late can be money lost for good.
SellerPilot compares what Amazon marked lost or damaged with what it paid, every day, so the gap is visible while there is still time to claim.
Returns that tell you something
A return rate is a quality signal. When one product's returns jump, the reasons usually say why: not as described, damaged in transit, wrong size. SellerPilot shows the reasons per product in plain words and flags products whose return rate is high, so you can fix the listing, the packaging or the product.
- Return rate per product and its trend
- Amazon's return reasons in plain words
- Refunds still pending
- Return spikes in the morning alert
What it does not do
Stated plainly, so you know before you start.
- It does not file reimbursement claims for you or take a share of what you recover
- It cannot see a loss Amazon has not recorded in its reports
- Estimated values use your product cost or Amazon's data; Amazon decides the final amount
Questions sellers ask
Does Amazon reimburse lost FBA inventory automatically?
Does SellerPilot charge a percentage of reimbursements?
How do I file a reimbursement claim?
What is a good return rate on Amazon?
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