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Write to us, and hear back within one business day

Connecting Amazon, billing, your data, or a number that doesn't look right.

Send us a message

Contact

Email

support@getsellerpilot.com

Every message gets a reference number and a reply within one business day (Monday to Friday, Dubai time). Write from your account email so we can find your account; for privacy requests use the subject “Privacy request”.

How we handle it

Each problem, complaint or suggestion is logged with its reference, answered by a person, and closed only when it is fixed or answered. Suggestions go on our list of what to build next.

Support is in English. Signed in? Your account page has your plan, receipts, connections and data controls.

Send us a message

You get a reference number by email straight away, and a reply within one business day (Monday to Friday, Dubai time). Problems, complaints, suggestions and questions are all welcome.

Before you write

  • Setup guide

    Connecting Seller Central and Amazon Ads, and adding SellerPilot to Claude or ChatGPT.

  • Plans and billing

    Change plan, cancel, download receipts: your account page, Plan and billing.

  • Your data

    Delete all your data and logins from your account page, under Delete my data.

Common questions

Amazon says the connection failed
Start again from your account page. You must approve SellerPilot with the Seller Central login that owns the store (the primary account or a user with the required permissions).
My data is not showing yet
Your first data arrives in about two hours after you connect; a set-up card on the Overview shows each part as it loads. Product pictures fill in over the first day.
I want to stop the autopilot
Settings in the dashboard, switch Automation off. Nothing changes on Amazon after that without your approval.
Account health shows nothing yet
Account health loads from Amazon once a day. The first load after you connect can take up to a day.
Automatic messages aren't sending
Check two things: the rule is switched on, and its template passes the rules check (no links, email addresses, marketing or review requests). Messages only go when Amazon offers that message type for the order, once per order and rule.
I want the latest orders now
Press Sync with Amazon on the Overview or Orders. It brings in the latest orders, stock, payouts and ad data, and can be used again after 10 minutes.