How can we help?
Get assistance with your SellerPilot account, Amazon connection, billing, security, or data request. Support is currently provided in English.
Before contacting us
Amazon connection
Include the marketplace and the time the issue occurred. Never email Amazon passwords, access tokens, or complete payment-card details.
Billing and cancellation
Account owners can cancel from billing settings. For a suspected billing error, email us with the invoice date and last four characters of the invoice ID.
Privacy and deletion
Use the subject “Privacy request” and contact us from the email address associated with your account. We may need to verify your identity.
Response times
We aim to acknowledge support requests within one business day. Resolution time depends on complexity and third-party platform availability.