Amazon owes me money
Refunds without a return, returns that never arrived, units lost or damaged in the warehouse: each is money you can claim, inside a deadline. SellerPilot finds the cases in your orders, returns and the inventory ledger, prepares each one, and keeps the deadline in front of you.
Returns never received, lost or damaged stock and SAFE-T cases found, with deadlines and what to file.
- SAFE-T candidates on merchant and SellerFlex orders
- FBA units lost or damaged without a reimbursement
- Deadlines
- What was already paid
What SellerPilot checks
Each check names its source in your own Amazon data.
SAFE-T candidates on merchant and SellerFlex orders
Refund without a return, return never arrived (or only part of it, or the carrier says delivered and nothing came), returned damaged or used, a different item or an empty box. Source: your orders, returns and your own check-ins.
FBA units lost or damaged without a reimbursement
Units the inventory ledger shows as lost or damaged at the warehouse with no reimbursement against them, with an estimated value. Source: the inventory ledger and reimbursement reports.
Deadlines
SAFE-T can be filed 21 days after the refund and has a window; each case shows its first and last day. Source: Amazon's rules and the order dates.
What was already paid
Reimbursements Amazon paid, matched to the cases. Source: settlements and reimbursement reports.
What the agents do
Auto is off until you switch it on; on Suggest every change waits for your OK.
By themselves (Auto)
- Nothing is filed by itself: filing a claim is always yours
Wait for your OK
- Each case prepared with the order, the reason and the evidence list, and the Seller Central page to file it
- A reply drafted when Amazon asks for more
- Marking a case filed, reimbursed or denied
Every change passes the six gates: the morning data check, an independent check, your hard limits, Amazon's preview and read-back, the outcome check with automatic undo, and the stop button with a full log. How the agents work.
A worked example
In the demo store the month had 3 refunds without a return (the carrier shows delivered back, nothing arrived), 1 return with missing parts, and 6 towel sets the ledger shows as lost at the warehouse.
The Results page showed 186 paid back by Amazon in 30 days, 64 ready to file (1 case, deadline in 12 days) and 212 found but not claimable yet (3 cases still inside their 21-day wait).
Demo store with sample data; illustrative numbers, not a customer result.
What you see
- A claims board: confirm first, waiting, ready to file, filed, Amazon asked for more, reimbursed, denied, deadline passed
- Paid back by Amazon, ready to file, and found but not claimable yet, on the Results page
- The deadline on Agent home under Only you can do
Questions sellers ask
Does it file the claim?
Which orders qualify for SAFE-T?
Related features
Reimbursements and returns
Return rates with Amazon's reasons, refunds still pending, and units Amazon lost or damaged and still owes you.
A-to-z claims
Orders at risk of an A-to-z claim with the Amazon message that fits, and every claim and chargeback per order.
Profit analytics
Profit per order and per product after every Amazon fee, ad cost and your product cost.
Try SellerPilot on your own store
Connect Amazon in about five minutes. Your first data arrives within hours and your first suggestions the next morning.
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